Yarra Valley Water has been shortlisted as a finalist in the 2024 Australian Service Excellence Awards (ASEAs).
These awards celebrate outstanding customer service across all industries in Australia.
Yarra Valley Water was nominated in the Customer Service Team of the Year category in the prestigious awards, which are run by the Customer Service Institute of Australia.
Managing director Pat McCafferty said it was an honour to be recognised and paid tribute to the Yarra Valley Water team.
“We couldn’t be prouder of our dedicated people for the work they do every day to make sure our customers have a positive experience,” he said.
According to Yarra Valley Water’s recent customer satisfaction results from March to May, satisfaction remains consistently high, with a rating of 87 per cent.
Mr McCafferty attributed this success to having a strong organisational culture and shared values.
“Everyone contributes to make this a great place to work – every action, every conversation, every kindness helps to create a constructive culture that makes a positive difference,” he said.
Yarra Valley Water was nominated alongside other finalists in this category, including leading brands The Holland Insurance Company and nib Travel.
In addition to the team nomination, Yarra Valley Water employee Corali Duncan has been named as a finalist in the Customer Service Leader of the Year category.
It follows her previous win in 2023.
As one of Australia’s largest retail water utilities, Yarra Valley Water delivers reliable water and sewage services to over 2 million people across 198 suburbs.
In 2022-23, the water utility provided 150 billion litres of high-quality drinking water to customers, equivalent to more than three and a half Silvan Reservoirs.
Yarra Valley Water’s outstanding customer service was also recognised in the 2023 Australian Service Excellence Awards (ASEA) and the Auscontact National Excellence Awards.
